FAQ

How do I swap with SwapNation?

You can choose to swap in person, online or both! 

 

In person

Swap Studio 

Our Swap Studio is a wonderful boutique with thousands of items that are ready to be swapped! Find us at 231 Shoreditch High Street on Thursdays, Saturdays & Sundays. We do not accept walk in's but you can book your appointment here

 

Online

There are three ways to swap with us online, these are:

Member to Member

Browse the available pieces and bid on them to swap. Once your bid is accepted by the other member your swap will be on its way!

 

Person to virtual wardrobe 

All members can bid on your items. If you receive a bid and you want to see what else this member has instead of what was offered, you can browse their virtual wardrobe and counter bid with another piece of their's.

 

 For tokens        

If a member bids on one of your items, and you don’t fancy any of their items in exchange, you can choose to swap the piece for tokens instead.

These tokens can be used to bid on and swap for pieces, item's must be swapped to accumulate tokens.  

What are your booking/membership options?

We have made sure that swapping with us is flexible to suit you, your budget and your frequency. Let's dive into the options:

 

In the Swap Studio:

Entry type No. of swaps Price Price per swap Is this for me? Includes tote bag? Includes Drinks? Includes access to perks?* Includes access to swap online?
Double Trouble Two £16 £8 Suitable for newbie swappers who would like to try swapping with a couple of items before diving into the swapping universe! No No No No
Half  A Dozen of The Other  Six £36 £6 A great option if you have a good number of items to swap.  Yes Yes Yes No

 The Rotate Pass

 

Twelve (6 max per visit) £60 £5

This option is for you if you want to visit our rotating wardrobe more often. This pass gives two entries whenever you like! 

Book this to save money per entry.

Yes Yes Yes No
The SwapNation Club  Unlimited Swaps

£55 per month

(pause/ restart when you like!)

£1.52

For our swappers who love to swap their wardrobes, keep things fresh frequently, without buying new or adding to landfill. 

It includes unlimited swaps with the option to pause and restart when it suits you. 

Yes Yes Yes Yes

Online Memberships:

Free Membership One swap  £0 per month £ Postage This options is for a peer to peer swap only. We want to ensure that everyone can have access to sustainable fashion No No No No
Online Elite Membership Five swaps  £22 per month £4.40 This option is for anyone who is unable to travel to the Swap Studio in London but would still like to swap with us! Yes No No No

 

* Perks are goodies and access to events hosted in-store

We also provide discounts for students and those receiving benefits, just drop us an email on hello@swapnation.co.uk

What are SV tokens? What is the token number assigned to my garment?
We introduced the token system to ensure our swappers are receiving fair swaps. The token number assigned to your item is the calculated token value for that item.
We value each item on the material, condition and brand type. For example a fast fashion item, that is in worn/satisfactory condition and made from polyester would have less value than a sustainable brand that is brand new with tags and made from an organic cotton. It’s that simple.

So the more environmentally friendly the fabric, the better the condition of the garment and the more sustainable the brand is, the higher the token value for your item will be. 



How do I post an item?

We recommend using the Royal Mail Signed For service either 1st or 2nd Class. The tracking number will be provided, please enter this as directed once you update the status to 'sent' on your swap. 

Can I return an item?

Unfortunately we cannot offer returns as all swaps are final. However if you are unhappy with what you receive please be sure to leave feedback for that swap and get in contact with us here

How do I refer a friend? What do I get from it?

 You can now earn free Elite membership simply by getting three of your friends to sign up! Elite membership entitles you to:

  • five swaps per month
  • access to events for free
  • swapping with the SwapNation wardrobe

You can find your personal referral link under ‘My referrals’ on your account page.

We love to help you and your friends save money and start you sustainable fashion journey through swapping clothes! Tell a friend to tell a friend.

 

Before a curated piece drops on our website we will post the item on Instagram/Facebook the date and time it will drop.

What does my rating mean? Why does it matter?

Your rating is based on reviews from your fellow members! 

Everytime you swap an item other members will review you out of  1 - 5 stars based on; description accuracy, speed of delivery and the overall experience. They can also write a brief review of their experience with you and the item they have received.


Your rating matters because our community is based on an element of trust; the higher your rating the more reliable you are as a swapper!

What are curated pieces and how do they work?

Curated pieces are a new feature on our platform that allows us to exchange specially picked pieces with our tribe! To get your hands on one of these gorgeous pieces you need to:

  • Sign up for an Elite TDC membership
  • Upload good condition /quality items to your account
  • Be ready to bid when the curated piece drops!

 

Before a curated piece drops on our website we will post the item on Instagram/Facebook the date and time it will drop.

How many times can I swap one item?

Think of us as a rotating wardrobe. You can swap items out and back in again as long as they are still in good condition for the next person to enjoy. Particularly great for events and special occasions!

I have a question you haven’t answered here.

Drop an email to our team at hello@thedresschange.com and we will get back to you.